Protocol - Privacy policy

Last reviewed on: July 20, 2023

Protocol SAS and its affiliates (“Protocol” “we,” “us,” or “our”) respect your privacy. This Privacy Policy describes the processing of Personal Information (defined below) that is provided, collected, or shared on the sites, applications, social media pages, or other platforms that link to this Privacy Policy (collectively, the “Site”). It also describes your choices about the collection, sharing, and use of your Personal Information.

1. Personal Information We Collect

We gather a variety of Personal Information, which refers to data uniquely identifying, relating to, describing, or reasonably capable of being associated with or linked to you.

The categories of Personal Information we may collect include:

Contact Information If you submit an inquiry, register for an account, or provide information on our Site, we may collect your contact details. This may encompass your name, email address, demographic information, and phone number.
Location Data While navigating our Site, your mobile device or browser may share your location data, both through WiFi and GPS. We will collect this information based on the settings of your phone and browser.

Usage Information When using our Site, our servers may automatically record information, such as your Internet Protocol address (“IP Address”), browser type, referring URLs (e.g., the site you visited before coming to our Site), domain names associated with your internet service provider, details of your interaction with the Site, and other related information.

Media We may gather photos and videos related to your products, any data in files uploaded or otherwise provided by you, the contents of your communications with us (whether via email, social media, telephone, or otherwise), and inferences we may draw from other Personal Information we collect.

2. How We Collect Your Personal Information

Direct Collection from You We may directly collect your Personal Information from you, such as when you register for an account on the Site.
Collection from Third Parties Additionally, we may obtain Personal Information from third parties. This may include collaborations with business partners, subcontractors, advertising networks, analytics providers, and search information providers who share Personal Information about you with us.
Online Tracking Technologies Through the utilization of online tracking technologies like cookies, device identifiers, pixels, web beacons, and local storage, we, along with our service providers, collect usage and browser information regarding your interactions with the Site. This information, which may include or be merged with Personal Information, is processed to operate specific Site features, enhance your experience through personalization, and gain insights into the features of the Site that interest you and other users. The handling of tracking information by a third party is subject to the Privacy Policy of that third party.
Analytics We employ analytics services, including Google Analytics, which leverage cookies and similar technologies to assist us in analyzing website traffic.

Direct Collection from You We may directly collect your Personal Information from you, such as when you register for an account on the Site.
Collection from Third Parties Additionally, we may obtain Personal Information from third parties. This may include collaborations with business partners, subcontractors, advertising networks, analytics providers, and search information providers who share Personal Information about you with us.
Online Tracking Technologies Through the utilization of online tracking technologies like cookies, device identifiers, pixels, web beacons, and local storage, we, along with our service providers, collect usage and browser information regarding your interactions with the Site. This information, which may include or be merged with Personal Information, is processed to operate specific Site features, enhance your experience through personalization, and gain insights into the features of the Site that interest you and other users. The handling of tracking information by a third party is subject to the Privacy Policy of that third party.
Analytics We employ analytics services, including Google Analytics, which leverage cookies and similar technologies to assist us in analyzing website traffic.

Direct Collection from You We may directly collect your Personal Information from you, such as when you register for an account on the Site.
Collection from Third Parties Additionally, we may obtain Personal Information from third parties. This may include collaborations with business partners, subcontractors, advertising networks, analytics providers, and search information providers who share Personal Information about you with us.
Online Tracking Technologies Through the utilization of online tracking technologies like cookies, device identifiers, pixels, web beacons, and local storage, we, along with our service providers, collect usage and browser information regarding your interactions with the Site. This information, which may include or be merged with Personal Information, is processed to operate specific Site features, enhance your experience through personalization, and gain insights into the features of the Site that interest you and other users. The handling of tracking information by a third party is subject to the Privacy Policy of that third party.
Analytics We employ analytics services, including Google Analytics, which leverage cookies and similar technologies to assist us in analyzing website traffic.

3. How We Use Personal Information

In accordance with applicable law, the utilization of Personal Information may include:

Operating the Site and supporting our business functions;
Meeting customer requests, such as creating an account;
Safeguarding against criminal activity, claims, and other liabilities;
Sending you information about our company, products, services, and promotions;
Responding to reviews, comments, or other feedback provided to us;
Supporting and personalizing the Site and our advertising efforts;
Ensuring the security and integrity of the Site;
Providing customer support;
As required for benchmarking, data analysis, audits, developing new products, enhancing the Site, facilitating product, software, and applications development, improving the Site or our services, conducting research, analysis, studies, or surveys, identifying usage trends, as well as for other analytics purposes;
Fulfilling contractual requirements;
Complying with applicable legal or regulatory requirements and our policies;
Responding to inquiries related to employment opportunities;
Marketing, advertising, and providing the Site and our services;
As necessary for any other lawful purpose for which the Personal Information is collected.

Operating the Site and supporting our business functions;
Meeting customer requests, such as creating an account;
Safeguarding against criminal activity, claims, and other liabilities;
Sending you information about our company, products, services, and promotions;
Responding to reviews, comments, or other feedback provided to us;
Supporting and personalizing the Site and our advertising efforts;
Ensuring the security and integrity of the Site;
Providing customer support;
As required for benchmarking, data analysis, audits, developing new products, enhancing the Site, facilitating product, software, and applications development, improving the Site or our services, conducting research, analysis, studies, or surveys, identifying usage trends, as well as for other analytics purposes;
Fulfilling contractual requirements;
Complying with applicable legal or regulatory requirements and our policies;
Responding to inquiries related to employment opportunities;
Marketing, advertising, and providing the Site and our services;
As necessary for any other lawful purpose for which the Personal Information is collected.

Operating the Site and supporting our business functions;
Meeting customer requests, such as creating an account;
Safeguarding against criminal activity, claims, and other liabilities;
Sending you information about our company, products, services, and promotions;
Responding to reviews, comments, or other feedback provided to us;
Supporting and personalizing the Site and our advertising efforts;
Ensuring the security and integrity of the Site;
Providing customer support;
As required for benchmarking, data analysis, audits, developing new products, enhancing the Site, facilitating product, software, and applications development, improving the Site or our services, conducting research, analysis, studies, or surveys, identifying usage trends, as well as for other analytics purposes;
Fulfilling contractual requirements;
Complying with applicable legal or regulatory requirements and our policies;
Responding to inquiries related to employment opportunities;
Marketing, advertising, and providing the Site and our services;
As necessary for any other lawful purpose for which the Personal Information is collected.

4. Sharing of Personal Information

We may disclose your Personal Information under the following circumstances:

Third-Party Marketing: Your Personal Information may be shared with third parties for marketing purposes. This includes third parties offering services we believe may interest you or those interested in providing services to you.
Legal Obligation or Safety: When there is a good faith belief that access, use, preservation, or disclosure of Personal Information is reasonably necessary to (a) satisfy or comply with any requirement of law, regulation, legal process, or enforceable governmental request, (b) enforce or investigate a potential violation of the Terms of Use, (c) detect, prevent, or otherwise respond to fraud, security, or technical concerns, (d) support auditing and compliance functions, or (e) protect the rights, property, or safety of Protocol, its users, or the public against harm.
Merger, Sale, or Similar Events: In the event of a merger, acquisition, or any form of transfer or sale of some or all of our business, Personal Information may be transferred along with the business. Notice will be provided in accordance with legal requirements, and where legally required, an opportunity to object to this transfer will be granted.
Service Providers: Personal Information may be disclosed to service providers hired to assist in operating the Site or our business. Access to Personal Information is granted as necessary for these service providers to perform their designated tasks for Protocol. This may include service providers responsible for Site operations, communications delivery, or promotional activities.
Business Partners: We may share Personal Information with trusted business partners, particularly when co-sponsoring promotions or services. These partners and affiliates may use your Personal Information to, among other things, send you information or contact you about their services and products.

Third-Party Marketing: Your Personal Information may be shared with third parties for marketing purposes. This includes third parties offering services we believe may interest you or those interested in providing services to you.
Legal Obligation or Safety: When there is a good faith belief that access, use, preservation, or disclosure of Personal Information is reasonably necessary to (a) satisfy or comply with any requirement of law, regulation, legal process, or enforceable governmental request, (b) enforce or investigate a potential violation of the Terms of Use, (c) detect, prevent, or otherwise respond to fraud, security, or technical concerns, (d) support auditing and compliance functions, or (e) protect the rights, property, or safety of Protocol, its users, or the public against harm.
Merger, Sale, or Similar Events: In the event of a merger, acquisition, or any form of transfer or sale of some or all of our business, Personal Information may be transferred along with the business. Notice will be provided in accordance with legal requirements, and where legally required, an opportunity to object to this transfer will be granted.
Service Providers: Personal Information may be disclosed to service providers hired to assist in operating the Site or our business. Access to Personal Information is granted as necessary for these service providers to perform their designated tasks for Protocol. This may include service providers responsible for Site operations, communications delivery, or promotional activities.
Business Partners: We may share Personal Information with trusted business partners, particularly when co-sponsoring promotions or services. These partners and affiliates may use your Personal Information to, among other things, send you information or contact you about their services and products.

Third-Party Marketing: Your Personal Information may be shared with third parties for marketing purposes. This includes third parties offering services we believe may interest you or those interested in providing services to you.
Legal Obligation or Safety: When there is a good faith belief that access, use, preservation, or disclosure of Personal Information is reasonably necessary to (a) satisfy or comply with any requirement of law, regulation, legal process, or enforceable governmental request, (b) enforce or investigate a potential violation of the Terms of Use, (c) detect, prevent, or otherwise respond to fraud, security, or technical concerns, (d) support auditing and compliance functions, or (e) protect the rights, property, or safety of Protocol, its users, or the public against harm.
Merger, Sale, or Similar Events: In the event of a merger, acquisition, or any form of transfer or sale of some or all of our business, Personal Information may be transferred along with the business. Notice will be provided in accordance with legal requirements, and where legally required, an opportunity to object to this transfer will be granted.
Service Providers: Personal Information may be disclosed to service providers hired to assist in operating the Site or our business. Access to Personal Information is granted as necessary for these service providers to perform their designated tasks for Protocol. This may include service providers responsible for Site operations, communications delivery, or promotional activities.
Business Partners: We may share Personal Information with trusted business partners, particularly when co-sponsoring promotions or services. These partners and affiliates may use your Personal Information to, among other things, send you information or contact you about their services and products.

5. Cookies and Other Technologies

We gather information about users over time through the Services using various types of cookies and tracking technologies. These technologies help us understand how you interact with and utilize the Services, enhance features, monitor performance, personalize content, conduct marketing and analytics, and for other lawful purposes. Third parties may also collect information in this way on our behalf.

Cookies are small files downloaded when you access specific websites. More information about cookies can be found at http://www.allaboutcookies.org/.

We utilize analytics services like Google Analytics to analyze website traffic through cookies and similar technologies. For more details on how Google Analytics processes your information, please refer to "How Google uses information from sites or apps that use our services.". You can opt out of Google Analytics by installing Google’s opt-out browser add-on.

Cookies, whether first-party or third-party, including Flash Cookies, may be placed by us. They can be session-based or persistent, with session cookies expiring when you close your browser or turn off your device, and persistent cookies remaining after closure.

We use various types of cookies:

Type of Cookies
Description

Required
Essential for the operation of the Services, including cookies allowing access to secure areas.

Performance
Collect information about how you use the Services to enhance functionality and performance.

Functionality
Remember information or choices you make, providing enhanced, personalized features.

Targeting or Advertising
Engage third parties to track and analyze usage, delivering personalized advertising based on your web browsing activity.

For cookie management or deletion, adjust your browser settings to accept, block, or delete cookies. Instructions can be found in the help and support area of your browser.

Cookie settings in Internet Explorer / Edge
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari web and iOS.

Cookie settings in Internet Explorer / Edge
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari web and iOS.

Cookie settings in Internet Explorer / Edge
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari web and iOS.

For additional information on cookie management and deletion, visit aboutcookies.org.

6. How Long Do We Keep Your Personal Information

We will keep your Personal Information for the duration necessary to achieve the purposes for which it was collected, as specified in this Privacy Policy, or for any extended retention period mandated by law.

7. How We Protect Your Personal Information

We employ commercially reasonable measures to safeguard the confidentiality and security of the Personal Information under our processing. Nevertheless, despite our efforts to maintain a secure operating environment for storing Personal Information, we cannot assure the security of information during its transmission or storage on our systems. Additionally, although we strive to uphold the integrity and security of Personal Information, we cannot guarantee that our security measures will entirely prevent unauthorized access by third parties, such as hackers.

8. Your Choices and Controls

Depending on your location, you possess the right to exert specific controls and choices pertaining to our collection, utilization, and sharing of your Personal Information. To opt-out of marketing communications, please send an email to support@protocol.space or follow the instructions provided in the email or text correspondence.

Please be aware that, even if you unsubscribe from certain communications, we may still be required to contact you with essential transactional or administrative information, as allowed by law. Furthermore, if you revoke your consent, object to processing, or opt not to provide specific Personal Information, it might impede our ability to offer some or all of our services to you.

9. International use of the Site

This website is hosted in the United States. If you access this site from outside the United States, please be aware that providing your Personal Information implies its transfer to, storage, collection, or processing in the United States, where our data center and servers are located and operated.

10. Children’s privacy

We do not intentionally collect or request any Personal Information from children under the age of 16. If we become aware that we have inadvertently obtained Personal Information from a child, we will promptly take measures to delete that information. If you are a parent or legal guardian and believe that your child has provided us with their Personal Information, please contact us via email at support@protocol.space.

11. Links to third-party websites

We are not accountable for the procedures utilized by any websites or services linked to or from the Site, including the information or content contained within them. We recommend that you conduct an inquiry and seek clarification before divulging Personal Information to third parties, as any disclosed Personal Information will be subject to the privacy policy of the respective third party.

12. EU and UK Residents

In alignment with European and UK regulations, encompassing the General Data Protection Regulation (GDPR), individuals within the EU and UK may possess additional rights pertaining to the collection and processing of Personal Information.

A. Basis for Processing

Our legal justification for processing the Personal Information detailed in this Notice is contingent upon the specific Personal Information and the context in which we handle it. We process Personal Information from you in the following circumstances:

When it is necessary to fulfill a contract with you;
When the processing aligns with our legitimate interests;
When the processing is imperative for us to comply with applicable legal obligations; or
If we have obtained your consent.

When it is necessary to fulfill a contract with you;
When the processing aligns with our legitimate interests;
When the processing is imperative for us to comply with applicable legal obligations; or
If we have obtained your consent.

When it is necessary to fulfill a contract with you;
When the processing aligns with our legitimate interests;
When the processing is imperative for us to comply with applicable legal obligations; or
If we have obtained your consent.

B. Our Privacy Rights

In accordance with applicable law, you may have the right to:

B. Our Privacy Rights

In accordance with applicable law, you may have the right to:

B. Our Privacy Rights

In accordance with applicable law, you may have the right to:

Request access to your Personal Information.
Request correction of your Personal Information.
Request erasure of your Personal Information. Please note that we may not always be able to fulfill your erasure request for specific legal reasons, which will be communicated to you, if applicable, at the time of your request.
Object to processing of your Personal Information.
Request restriction of processing of your Personal Information.
Request the transfer of your Personal Information to you or to a third party.
Withdraw consent at any time if we are relying on consent to process your Personal Information.

Request access to your Personal Information.
Request correction of your Personal Information.
Request erasure of your Personal Information. Please note that we may not always be able to fulfill your erasure request for specific legal reasons, which will be communicated to you, if applicable, at the time of your request.
Object to processing of your Personal Information.
Request restriction of processing of your Personal Information.
Request the transfer of your Personal Information to you or to a third party.
Withdraw consent at any time if we are relying on consent to process your Personal Information.

Request access to your Personal Information.
Request correction of your Personal Information.
Request erasure of your Personal Information. Please note that we may not always be able to fulfill your erasure request for specific legal reasons, which will be communicated to you, if applicable, at the time of your request.
Object to processing of your Personal Information.
Request restriction of processing of your Personal Information.
Request the transfer of your Personal Information to you or to a third party.
Withdraw consent at any time if we are relying on consent to process your Personal Information.

If you wish to exercise any of these rights or need further information, please contact us at support@protocol.space or write to us using the address provided in the "Contact Us" section. Depending on the nature of your request, we may need to verify your identity.

13. Exercising Your Individual Privacy Rights

You will not face any form of discrimination based on your exercise of the rights outlined below. This means we will not deny goods or services, offer different prices or rates, or provide varying levels or quality of goods or services to you. To exercise your privacy rights under applicable data protection law, kindly submit a request using one of the following methods:

Email: support@protocol.space

Verification: We are required to verify your identity before fulfilling your requests. If initial verification is unsuccessful, we may request additional information to complete the process. Personal Information provided for verification will be used solely for that purpose. Please note that we cannot respond to your request or provide Personal Information if identity verification is unsuccessful, or if we cannot confirm that the Personal Information pertains to you. Certain requests may be denied or fulfilled only in part, as allowed or required by law. For example, if you request the deletion of Personal Information, we may retain information that must be preserved for legal purposes.

Appeals: If you are dissatisfied with the resolution of your request and wish to file an appeal, please contact us via email at support@protocol.space.

14. Changes to this Privacy Policy

Kindly be aware that we may occasionally revise or update this Privacy Policy, and we encourage you to check it periodically. In the event of significant changes, we may furnish you with an updated Privacy Policy. Unless stated otherwise, any modifications to this Privacy Policy will take effect immediately upon being posted on the Site.

15. Contact us

Protocol SAS is based in France at 179 rue de la Pompe, 75116 Paris. Or contact us at the following email address support@protocol.space.